EXPERIENCE

    • Future Makers Media, Inc., Stanford, CA
    • Primary, March 2006-Present
      • Information Architecture Services: Content Inventories, Data and Analytics-based Personas, User Scenarios and Task Analysis Workflows, Sitemaps, Page Hierarchies, Taxonomies, Wireframes, Decision Tables and Storyboards
      • Usability Analysis: Heuristic Reviews, Field Tester Observation and Analysis, Website and Intranet Usability Evaluation
      • Independent Publishing: HeatEatReview.com
        • Manage team of 12 critics for review site garnering over 150,000 visits per month
        • Designed site structure, taxonomies, categories, and rating system for easy accessibility of over 400 product reviews
    • American Board for Certification of Teacher Excellence, Washington, DC
    • Assistant Manager, Information Design, Jan. 2007-Oct. 2007
      • Managing information architecture for Drupal and Lotus Notes integrated eCommerce system
      • Coordinating content needs for stakeholders, including eight departments, policymakers, and 3,000 certification candidates
      • Designed structure, page layout, and navigation for performance-centered candidate portfolio system
      • Developed use cases, personas, and workflows based on task analysis, business requirements, and contextual inquiry
      • 2007 Finalist for Women in Technology Rising Star Leadership Award
    • Information Architect, Jan. 2005-Dec. 2006
      • Reviewed prototypes, beta items, and launched products for accessibility and quality of user experience
      • Planned and participated in user-centered design processes, conducted usability research and testing
      • Translated user-centered research into portfolio system improvements resulting in a 50% reduction in call-center requests
      • Developed Quality Assurance procedures for online portfolio system and tested functionality of system
      • Mine Safety and Health Administration
      • Instructional Designer, Sept. 2006-May 2007
        • Developed a SCORM and Section 508-compliant online training system for underground coal mine supervisors
        • Defined taxonomies, controlled vocabularies, and naming conventions for learning system
        • Developed information architecture plans, including process models, wireframes, and navigation standards
        • Reviewed prototypes for accessibility, learning outcomes, and quality of user experience
        • Developed private beta-testing plan for evaluation of system in classroom, home, and coal mine settings
      • Edcouch-Elsa Independent School District
      • 3rd Grade Teacher, Aug. 2002-May 2004
        • Served in Teach For America, a national corps of college graduates committing two years to teaching in under-resourced communities
        • Developed and implemented curricula suited to the needs of English Language Learners
        • Coordinated and presented faculty technology workshops on email, using bookmarking services in the classroom, and introduction to student self-publishing with word processing tools
        • Created mirrored bilingual websites in English and Spanish for students and parents

    PRESENTATIONS

    SCORM+ID 2007:
    The Challenges of Using SCORM Compliant LCMS to Implement an Online Training System for Underground Coal Mine Supervisors

    EDUCATION

    George Mason University, Fairfax, VA
    Masters of Education, Curriculum and Instruction: Instructional Design, May 2007

    Seattle University, Seattle, WA
    Bachelor of Arts, Cum Laude, Art History, June 2002